Welcome to the Lovepear Photography privacy policy.

 

This privacy policy is provided for www.lovepear.co.uk and served by Lovepear Photography of 206 Queensway, West Wickham, Kent, BR4 9EA. This policy covers your privacy rights as a user and our obligations towards this and compliance with regulations. It also tells you about the use of your personal data when you visit this website, interact and buy services being offered.

Lovepear Photography provides wedding photography services and portraiture to the UK public. This website is not aimed at children and such data is not knowingly collected.

The Administrator at Lovepear Photography is the data controller responsible for the website and any handling of personal data.

Lovepear Photography is committed to protecting and respecting your privacy. By using our services you agree to being bound by this policy. If you have any questions please email studio@lovepear.co.uk.

This notice was published on the 24th May 2018. Changes to this policy may be made from time to time.

 

  • How and what information is collected

Like many websites we integrate with Facebook analytics (Pixel) and Google analytics to better understand our audience. Both these services deploy tracking cookies (bits of code in your browser) to observe your interaction with this website, such as time spent on particular pages and what pages you visit. In addition, these services provide insight into what devices you use to access this website and technical/geographical details.

This website also runs a chat application hosted by ManyChat which permits users to live chat via their account on Facebook. In using the ManyChat bot service, your Facebook profile is revealed with your permission.

Through direct interactions you may provide us with your identity, contact and financial data by corresponding over email, phone, social media, or post.

Personal data may be provided when you order products or services, engage in marketing activities, engage on social media, enter promotions, leave reviews or contact us for customer services.

Contact data including names, delivery and billing address, telephone numbers and payment details are collected from paying clients. In addition, password and order history information may be linked to customers.

For more information on managing cookies please see the help section of your browser.

 

  • What happens with your information

Personal data is required to complete contractual obligations we have or may enter into with you.

Non personal Information gathered via Google Analytics tracking is used to better understand how you found this business, demographics and website user patterns. This information helps to design this website to better meet the needs of this business and those of potential clients.

Information gathered via Facebook Pixel tracking and chat services is used to better understand the profile of users and audiences who engage with this website. This information is used to assist in marketing and advertising designed to reach desirable new customers and interested individuals. Personal information that may identify you from Facebook is not available without your consent.

Images that identify you may be used on social media or marketing materials for legitimate promotional use with your consent.

 

  • Client Galleries

For the digital transfer and viewing of images to clients, professional services provided by 3XM or PASS may be utilised. Name and email address information will be linked to these accounts and services. For the optional ordering of prints inside these services further personal information, such as address or financial information will be required.

 

  • Direct mailing list

On occasion, you may receive promotional/sales emails about Lovepear Photography. You will not be contacted without previous explicit consent to receive such communications.

 

  • Security, storage and data retention

Lovepear photography stores your personal data using Dropbox encrypted services. You have the right to request for this data not to be kept longer than necessary to complete your contracted services.

Data is retained for clients we have entered into contractual agreement. Client data is deleted 3 years after completion of your photography or kept longer with your express permission, or for purposes satisfying any legal or accounting requirements.

We limit access to your personal data to Lovepear Photography staff.

Digital image files are stored on removable disc drives which are protected and locked for storage. Images may also be kept in Amazon’s Cloud service.

 

  • Links to other websites

This website may contain links to other websites run by different organisations (YouTube / Facebook / Instagram, etc). This privacy notice applies only to this website and you are encouraged to read the policy statements of any other websites as their responsibility is their own, even if you access them using links provided on this website.

 

  • Lawful Basis

Lovepear Photography uses legitimate interests as a lawful basis to deal with personal information. No activities should negatively impact any individual’s rights. You have the right to withdraw your consent to be bound by this Notice at any time. You also have the right to view information held about you and make changes should you wish to do so. Please contact studio@lovepear.co.uk.

 

  • User concerns

We love doing ethical business with you and hope to satisfy and delight. If you believe we have infringed on your privacy you absolutely have the right to raise a complaint with a regulatory body and our full co-operation in doing so.